7 Social Media Marketing Lessons Learned from Hypnosis





For over a hundred years people from charlatans to respected academics have been studying the power and uses of hypnosis. Two forms have emerged recently as the most well-researched and effective: clinical hypno-therapy and stage hypnosis, in fact there are many therapists who dabble in entertaining stage hypnosis. As social media marketers, there are many lessons we can learn from the field of trance and suggestion, below are 7 of my favorite.

1. Suggestibility

Suggestibility is a measure of how inclined a person is to act on the suggestions of other people. Research has shown that there is a correlation between how suggestible a person is and how hypnotizeable a person is.
Stage hypnotists spend a lot of effort on identifying the most suggestible people in their audience to bring up on stage. They’ve developed a wide range of quick tests to highlight those people who will demonstrate their abilities to the rest of the crowd, making them more suggestible as well. Clinical practitioners also have tests and scales of suggestibility and hypnotizeability.
In social media it is somewhat difficult to administer traditional stage or clinical tests, but once we understand that people who comply with initial, small requests are likely to engage in later, larger requests we can begin to identify the most suggestible of our audience. Simply asking people to joining mailing lists, ReTweet links, or supply comments are rudimentary forms of suggestibility tests.

2. Social Requests

Experiments conducted on highly suggestible people in 1998 showed that subjects who were given non-hypnotic social requests to send a series of postcards to the experimenters did so more often than those who were given hypnotic suggestions. While the social request subjects said their actions felt more “planned and effort-ful” and less “compulsive,” this seems to indicate that simple social requests can be just as powerful with subjective people as full-on hypnosis.
As marketers we should remember this research when we are constructing our calls-to-action. We can achieve the same levels of compliance as professional hypnotists with well formed social requests, especially when accompanied by the other lessons in this post.

3. Expectancy Manipulation

Clinical studies, including ones done by University of Connecticut researcher Irving Kirsch have shown that by creating the expectations of suggestibility, subjects can be made more suggestible than they’d otherwise be. Experiments were done in which subjects were given baseline suggestibility tests, then shown “evidence” that they were highly suggestible. When the subjects retook the tests, they registered as far more suggestible than they were before. Expectancy manipulations like this have also been show to work for pain, blood pressure and nausea reduction as well as increasing the effect of placebo medications.
One of the most common motivations for sharing content on social media is that people want to increase their personal reputations. As marketers we can take advantage of this, by increasing the expectation that sharing our content will do wonders for our audience’s reputation. One example would be retelling stories of how other people who’ve shared your content got more followers or Facebook friends.

4. Authority

Stage hypnotists work hard to establish an image of authority or “prestige and faith.” They rely on their audience’s belief (and expectations) that they are gifted hypnotists who always get results. They are also very quick to eliminate non-responsive subjects who would erode their effective image.
Memetics researcher Francis Heylighen has pointed out that for an idea to spread it has to come from a source that is authoritative in some regard, so did WWII rumor-weapons experts.
In social media we should work to always appear authoritative, without saying so much our self often. Subtle indications of social proof like high subscriber or follower counts can help.

5. Psychological Barriers

Stage and clinical hypnotists engage typically have a speech they give to their subjects prior to hypnosis called a “preinduction talk.” The idea of the talk is to establish rapport, remove the fears, about hypnosis, and establish favorable expectations.
Developing rapport with your audience as a marketer is generally a long-term strategy, but the more you can align your own interests and motivations with your audience the better. To make your audience identify with you, you need to make it clear that you understand their problems and desires. It is also useful to ingratiate yourself with your audience by remaining humble and frequently commenting on their intelligence. Remarks like “you guys are smarter than I am, so I need your help,” satisfy both the identification and the ingratiation demands.
Our readers understand that every piece of content they share in social media will be viewable by their friends. If you’re asking them share something they might be embarrassed by, do your best to anticipate their social fears and assuage them before you ask them to share.

6. Direct Suggestions

In their 1956 book on hypnosis, Charles Edward Cooke and A.E. Van Vogt discuss how to structure therapeutic suggestions. They give three “rules” that can be applied to social media calls-to-action: “Be Positive,” “Be Specific,” and “Be Detailed.”
In explaining how to alleviate phobias through hypnosis, they explain that by saying “you are not afraid” you are creating a large mental image of “fear” with a small label “not.” Negation requires higher level mental processing to understand, so avoid calls-to-action like “don’t hesitate to ReTweet,” state everything in the positive form.
They also direct the hypnosis operator to be as specific and detailed as possible. For social media calls-to-action this means that we should say things like “ReTweet this article by clicking on this link.” Avoid vague calls to “share” content, describe the action you want your reader to take as specifically as possible.

7. Repetition

Most hypnotic subjects reach deeper levels of trance each time they are inducted by a practitioner and the suggestions they are given likewise increase in power through repetition.
As marketers, not only can we enhance the power of our calls-to-action by repeating them more than once in a single piece of content, but we can also build on their effectiveness across touches with our audience. Each time a person interacts with you, the effectiveness of the above techniques will increase.

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{ 9 comments }

marfi July 26, 2010 at 7:16 am

Repetetion is the key :) It is extremely well explored in the Huxley's “Brave New World” :)

KevinMinott July 26, 2010 at 6:56 pm

Very informative article. I'll have to implement some of these techniques into my future tweets.

walterdaniels July 26, 2010 at 10:56 pm

Some of these are obviously at work in any sales environment, as they incur greater trust. Trust is the only way that sales can be made on a lasting basis.

Andrew Jackson July 27, 2010 at 7:16 am

8) Inconsistency
An example of this would be point number six, Direct Suggestions, which states “[a]void vague calls to 'share' content…” and you “Share the Science!” “SexyBookmarks Menu Code.”

I got “SexyBookmarks Menu Code” from viewing your page's source.

Andrew Jackson July 27, 2010 at 7:18 am

8) Inconsistency
An example of this would be that under point six, Direct Suggestions, you say “[a]void vague calls to 'share' content” but you do just that in your “SexyBookmarks Menu.”

(I discovered that it is “SexyBookmarks Menu” by examining that page's source.)

Kristopher Wong July 27, 2010 at 3:11 pm

I think there is really hard to differentiate between suggestions and the individuals actual need/want for the product/service. Even when the poster places a “retweet me” it is hard to definitively say it was because of the suggestion or the users affinity to the content posted.
I believe that all these are key learnings, but struggle to metricize or measure the results. Suggestion can (potentially) help your content readership but is it correlation or causation? This is the real question and unfortunately no concrete answers can be given with any level of statistic significance (that is an opinion and would love to see research on this if it exists).

Sean SEO Marketer July 30, 2010 at 6:52 pm

Intelligent comparison. The most identical situation I have been facing with in my networks among these 7 tips is Psychological Barriers'. If the problem is with an individual it could be tolerable but if a marketer does such things and repeatedly, his connection would be instantly deleted.

Mike August 4, 2010 at 1:10 am

Persuasive techniques and influence are powerful means to social proof. Even as so many appear to be in lined up in support of our message, others will want to follow if only keep up appearances and belong to the in-crowd. The more following us, the greater our influence appears to the newbies entering our spheres of influence. It's a perpetual spiral – the secret is how to start this viral dance …

Whether hypnosis, or Cialdini's Influence, these psychological profiles tell a story marketers have been weaving for hundreds of years. Hundreds of years – notice how long PRIOR to the www-universe this all began. Sometimes it's the media that is changing, and not the marketing process itself.

Best Regards,

Mike Schleif

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